3. The personal Information we process
Mind Energy primarily interacts with professional entities, meaning the processing of personal information is limited. However, depending on your company’s relationship with Mind Energy, as well as your own or a third party’s engagement, we may process your personal data and whenever we do so, it is always done with a clear purpose and in accordance with GDPR.
3.1.1. Website Usage
Purpose
To understand how our website is used, ensure functionality, and support marketing activities. This includes the use of cookies and similar technologies, some from third-party providers.
Legal Basis
We rely on our legitimate interest under Article 6(1)(f) of the GDPR for processing necessary to operate and secure the website. For analytics and marketing cookies, we rely on your consent under Article 6(1)(a) of the GDPR, obtained via our cookie banner.
Types of Personal Information
IP address, location, device/browser info, and interaction data collected via cookies and similar technologies.
Retention Period
Personal data is retained only for as long as necessary to achieve the stated purposes or until consent is withdrawn.
3.1.2. Contractual Engagements
Purpose
To enter into, maintain, or fulfill contractual obligations with you or your company.
Legal basis
We rely on Article 6(1)(b), (f) and (c) of the GDPR for this processing depending on whether we have an existing contract to fulfill, are entering into a new contract or if it is due to a legal obligation.
Types of personal information
Name, title, contact information, KYC data, payment details, and other necessary identifiers.
Retention period
Data is stored for the duration of the contractual relationship and any applicable legal requirements (e.g. accounting or compliance).
3.1.3. Newsletter
Purpose
To provide information, updates, and promotional materials when you have opted in.
Legal basis
We rely on your consent in Article 6(1)(a) of the GDPR for this processing, as your subscription to the newsletter is voluntary, and you may withdraw your consent at any time.
Types of personal information
Name, email, and preferences related to communication.
Retention period
Data is retained until you withdraw your consent or unsubscribe.
3.1.4 Applicants
Purpose
To evaluate candidates for employment at Mind Energy.
Legal basis
We rely on contractual necessity in Article 6(1)(b) of the GDPR or legitimate interest in Article 6(1)(f) of the GDPR. Additional obligations may apply depending on the role (e.g., legal requirements for background checks and security clearances).
Types of personal information
Name, contact details, work history, education, test results, and voluntary information.
It may be necessary to process information about criminal offenses if Mind Energy has a legitimate interest in doing so or if required by law. This will only occur in connection with potential employment and will be mentioned in the job posting.
Retention period
Application data is stored for up to 6 months after a job position has been filled. With your consent, we may retain your application for a longer period to assess future opportunities.
If you are offered a position at Mind Energy, details regarding the processing of your personal information can be found in the employee handbook.
3.1.5. Customer Interviews
Purpose
To gather feedback for service improvement and to better understand customer needs and experiences.
Legal basis
We rely on Article 6(1)(f) of the GDPR as the legal basis for this processing, as Mind Energy has a legitimate interest in improving the customer experience, which also benefits the customer.
Types of personal data
Contact details, job title, opinions and insights shared during the interview.
Retention period
Recorded customer interviews are generally deleted no later than three months after the recording has taken place to avoid unnecessary data accumulation, but they may be retained longer if deemed necessary.
3.1.6. Recording of Phone Calls
Purpose
When you contact Mind Energy, we may process your personal data and, in some cases, record the call to understand the nature of your inquiry, improve the customer experience, and support employee training.
Legal basis
We rely on Article 6(1)(f) of the GDPR as the legal basis for this processing, as Mind Energy has a legitimate interest in improving the customer experience, which also benefits the customer.
Types of personal data
Name, contact details, voice recording, reason for inquiry.
Retention period
Recorded customer calls are generally deleted no later than three months after the recording has taken place to avoid unnecessary data accumulation, but they may be retained longer if deemed necessary.
3.1.7. Guest registration and CCTV
Purpose
To ensure safety and monitor access at our physical locations.
Legal basis
We rely on Article 6(1)(c) of the GDPR, as we are legally required to implement surveillance and controlled access for visitors at Mind Energy. This includes the use of CCTV and guest registration to ensure safety, security, and compliance.
Types of personal data
Name, contact details, time of visit, and CCTV footage.
Retention period
Visitor registration data and CCTV footage are retained only for as long as necessary to fulfill security, legal, or operational purposes, and are subsequently deleted or anonymized in accordance with applicable policies and regulations.
Transfer of personal data to countries outside the EU/EEA
Personal data may be transferred to countries outside the EU/EEA, but only in accordance with applicable data protection laws. We ensure that any such transfers are carried out with appropriate safeguards in place to protect your data, in line with the requirements of the General Data Protection Regulation (GDPR).
4. Recipients
At Mind Energy, we may, in certain situations, share your personal data with selected third parties. This could include trusted partners who support us in delivering our services, companies within our group, or others where it's necessary for legal or operational reasons.
Any sharing of information is done with great care and always in accordance with applicable laws and our privacy principles.
Where does your information come from
We collect personal data from different sources, depending on how you interact with us.
This may include:
Information you provide directly through our website, such as when you fill out forms, sign up for a newsletter, contact us, or apply for a job.
Information collected automatically when you use our website, including technical data such as your IP address, browser type, and usage patterns.
Information from third parties, where permitted by law and relevant to our interaction with you - for example, service providers, analytics tools, or business partners.
We only collect the personal data necessary for the purposes described in this policy.
5. How we process your personal information
We process your personal data to deliver our services, manage our website, respond to your inquiries, fulfill legal or contractual obligations, and improve user experience. This includes:
6. Your rights
Under the General Data Protection Regulation (GDPR), you have several rights regarding our processing of your personal data. If you wish to exercise these rights, please contact us.
Right of access
You have the right to access the personal data we process about you, as well as receive additional information regarding the processing.
Right to rectification
You have the right to have incorrect or incomplete information about you corrected.
Right to erasure
In certain cases, you have the right to have your personal data deleted before our general deletion procedures take effect.
Right to restriction of processing
In certain cases, you have the right to restrict the processing of your personal data. If processing is restricted, we may only process your data – apart from storage – with your consent or for the establishment, exercise, or defense of legal claims, or to protect a person or important public interests.
Right to object
In certain cases, you have the right to object to our processing of your personal data, including processing for direct marketing purposes.
Right to data portability
In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have these data transferred to another data controller without hindrance.
Right to withdraw consent
If our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the legality of processing carried out before the consent was withdrawn. If you wish to withdraw your consent, please contact us.
Complaint to the relevant supervisory authority
If you are dissatisfied with how we process your personal data, you have the right to file a complaint with therelevant Supervisory Authority.
Cookie Policy
This website uses cookies to enhance your browsing experience, analyze website traffic, and support marketing efforts. These cookies may include both first-party cookies and cookies set by third-party providers for analytics and advertising purposes.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and enable certain features to function properly.
Why do we use cookies?
We use cookies to:
Types of cookies we use:
Third-Party cookies
Some cookies on our website are set by trusted third-party providers. These may be used for analytics, advertising, or embedded content, and are subject to the privacy policies of the respective providers. We do not control how these third parties use your data, but we ensure that your consent is obtained before such cookies are set.
Cookie consent
When you visit our website for the first time, you will see a cookie pop-up banner. This allows you to accept all cookies, reject non-essential cookies, or customize your preferences.
Managing and removing cookies
You can withdraw your cookie consent at any time by clearing your cookies or adjusting your browser settings.
Additionally, you can delete cookies or block them entirely through your browser settings. Here’s how:
Please note that blocking some types of cookies may affect your experience.
By continuing to use our website after selecting your preferences in the cookie pop-up, you consent to our use of cookies as described in this policy.
